Privacy and Security


Crystalgallery.com is owned by Hatimi Group of Companies. We are committed to protecting the privacy of its customers and using this information responsibly. Please read below our privacy policy that describes what information we collect from you, how we use and protect that information. We will not disclose information to unaffiliated third parties without the consent of our clients.

By using and registering on our website, you are agreeing to the policies set forth below. For other conditions that you have to accept when using this site please review our other policies described in the points of the customer services.

Information Gathering

To provide a pleasant shopping experience for our customers, we ask for certain information like name, address, telephone number and e-mail address. Crystal Gallery also collects aggregate data about its customers like the percentage of female customers, number of visitors per day and other statistical data in order to be able to create reports on the preferences of our customers and to better understand what needs have to be satisfied and how we can come up to our customers expectations. Crystal Gallery might purchase aggregate data from unaffiliated third parties, or sell it to, or share with third parties. Aggregate data does under no circumstances include personal information.

The following types of personal information are gathered: your name, billing address, shipping address, telephone number, e-mail address when you register with us, participate in any promotion, or buy an item. Please note that these types of information can be considered as personal information if you decide to register at crystalgallery.com - information from other sources is obtained about you occasionally. These types of information are marketing and demographic information from third parties to better serve you, inform you about products that you may find interesting. Information like delivery and address is also collected form shipping agents to maintain exact records for shipping.

In case you have previously given your consent to participate in e-mail advertising programs of third parties then we may receive personal information of you as we also purchase e-mail lists from third parties for advertising purposes. This information may include your name, information on previous transactions, or other personal information.


This site uses a secure protocol called SSL (Secure Sockets Layer) for orders to prevent the loss, misuse and alteration of your information once it is in our records. Credit card orders are processed through comtrust.ae. No financial information (credit card numbers, credit card expiration dates, billing address, etc.) is collected on our site.

Please note that we have no control over the security of other sites. Please sign off when using a shared computer to safeguard your personal information.

Use of Information

As mentioned above personal information is generally used to get in touch with you when necessary, to serve and extend the circle of our customers and enhance our relationships.

Crystal Gallery makes use of e-mail, telemarketing and direct mail to inform you about products, services that we think you may find interesting. If you think that information of this kind is not beneficial for you then please email us.

Although you choose not to get marketing information from crystalgallery.com, you will still receive invoices and customer service-related notification.

Personal information is further used for billing purposes, to be able to provide you with the products and services you have requested and to resolve any problems that might arise in the transaction or with the products or services. This type of information is further used to inform you of our products and services that you may find valuable.

Occasionally we send surveys to our customers to improve our products and services to better serve your needs. Any personal information collected on these surveys will only be used by Crystal Gallery L.L.C internally.

To see how Crystal Gallery L.L.C may disclose your personal information to unaffiliated third parties, please read the section below.

Disclosure of Personal Information

Generally we do not share any personal information with unaffiliated third parties nor do we sell personal information to third parties. We keep personal data confidential and do everything to protect them.

Personal information is disclosed only under following circumstances; we may obtain your consent in advance in the following ways: in writing, verbally, online (clicking on a button) and through the use of a dialing string or buttons of a telephone handset.

Consent to disclose personal information may be implied simply by the nature of your request that is when you ask us to deliver a product to you using our shipping agent.

By using the crystalgallery.com website you automatically provide your consent to our disclosure of personal information to the following unaffiliated third parties: third parties that are necessary to complete your transaction or perform the service you have requested, and third parties who support the technical operation and maintenance of our web sites.

We definitely do not sell to third parties customer lists or any personal information of our customers. Personal information of our customers may however be disclosed as part of a merger, acquisition or sale of company assets.

Release of Personal Information

We release personal information in the following cases: when we have to enforce our agreements to sell products or services to you, when we bill and collect for products and services, when we protect our rights and property and when we comply with the law.

Use of Cookies/Web Beacons

Crystalgallery.com uses cookies in order to identify your computer and record your preferences and other data about your visit to our website so that when you return to the site we can identify you and personalize your visit. You may set your browser to block the use of cookies.

We use cookies: to complete transactions you have requested, to personalize our website and make recommendations to you based on the products and services you have linked before, to collect aggregate data, to make the use of our website more comfortable and provide a pleasant shopping experience. Cookies are not used to store information as passwords or credit card information.

Web beacons - also known as clear GIFs - are also displayed on our web page, web based documents, e-mail messages to be able to receive statistical information on the time spent on a certain page, and the type of browser used. Web beacons ensure that you are recognized as our customer when moving between different areas of our web sites. Web beacons make it possible for us to collect aggregate information. Crystalgallery.com does not use web beacons that link to personal information on third party web sites.


We use third-party advertising companies to place advertisements about crystalgallery.com products on other web sites. These companies may use cookies and web beacons or other technologies to measure the effectiveness of their activity. These companies use anonymous identifiers as numbers to identify you. They do not collect personal information. This type of information gathering is subject to the advertising company's privacy policy.

Updating of Policy

Please refer back to this page from time to time for latest information and the effective date of any change.


If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please contact Customer Support at: +971(0)4 3331660 or